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June 1, 2020

The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus, known as COVID-19. We understand that COVID-19 has changed the way you live your life, but it is important to continue to listen to advice about social distancing and following the necessary steps to protect yourself and our community. North Carolina announced a Safer at Home “Phase 2” easing of certain COVID-19 restrictions on May 22, 2020. According to Governor Cooper, guidance for older adults remains the same as they were in Phase I since seniors are the most vulnerable population to the virus.

Our team has been working tirelessly to prepare for and prevent the spread of COVID-19 in our community. However, we do realize that it is important for our residents to get back to some form of “normalcy” and for you to be able to live independently. Starting June 1, 2020, we will be easing some of the COVID-19 policies and procedures that are currently in place at The Carillon.

We are strongly encouraging all residents to follow the CDC’s guidelines for individuals at higher risk, which includes

Avoiding crowds and large social gatherings

Regularly cleaning and disinfecting personal spaces

Avoiding touching your face and eyes

Regularly washing your hands with soap and water for at least 30 seconds

Staying in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever and coughing

Avoid dining at restaurants and bars

No face-to-face visits with other seniors, small children, or people with weaker immune systems

We highly recommend that residents wear a covering over the face when outside of their apartment. If a resident does not have a mask, scarf, bandana, or anything that would work as a face covering, please call our front desk. Person-to-person transmission is by far the greatest risk of transmission.

We are asking all residents not to leave campus unless they have a medical appointment, or it is an emergency. We have put plans in place that prevent ANY resident from needing to leave our campus. Each time a resident leaves and comes back they are putting everyone at risk. At this point, with COVID-19 in Greensboro, each of us should assume that everyone we come in contact with could be carrying the virus. We do realize that some residents will leave for non-emergency trips and we ask that you follow all guidelines recommended by the CDC. We highly recommend that you self-quarantine for 14 days upon your return, but it will not be a requirement.

The Carillon is following the guidance from both the CDC and local health authorities by

Requiring employees to wear face masks when entering apartments and/or dealing with residents in a close manner.

Increasing the frequency and rigor of cleaning and sanitizing common community areas

Restricting non-essential visitors, including deliveries

Asking residents and employees to communicate any travel plans

Making the CDC’s COVID-19 prevention resources and recommendations available to all residents and staff

Beginning June 1, 2020, the following will go into effect

Leaving the property, Essential Visitors, and Deliveries - We ask that any resident who leaves the property to check-in at the Front Desk upon your return and provide details of your trip. We will continue to only permit essential staff, vendors, and caregivers into the community. All permitted visitors will be screened based on public health guidelines (including temperature checks). All exterior doors will be locked. We ask that all deliveries be taken to the front door and our staff will make sure each resident receives their delivery.

Visits from family and friends - You may not have family or friends visit inside of the buildings. They can visit you in the designated outdoor areas as long as social distancing and proper personal protection equipment (face masks, gloves, etc.) are worn at all times. Residents still have use of their key fob. However, it is important that residents DO NOT LET ANYONE IN OUR BUILDING.

Group Activities and Events - If all goes well, we anticipate offering exercise and on-site group activities of 10 or less beginning Monday, June 8th. Until then, group activities remain cancelled. We ask residents to practice social distancing even though they are on campus. This is very important. We ask that they please keep traffic through the buildings to a minimum and not congregate in common spaces. We also suggest that residents not gather together on their own for meals, parties or social time.

Housekeeping Services - Beginning Monday, June 29th, housekeeping services that are approved by The Carillon staff will be able to resume on a bi-weekly basis. When the housekeepers arrive please wear your mask and wait in another room of the residence or in a common area nearby while they work.

Maintenance - Only emergency maintenance requests will be completed at this time.

Beauty Salon/Barber Services - If all goes well, we anticipate offering beauty salon/barber services (one resident at a time), etc. beginning Monday, June 29th.

Fitness Center – Will remain closed to individual use until further notice.

Shuttle Service – The shuttle service for resident transportation will remain suspended at this time. Shuttle service will resume when restrictions are lifted.

Therapy Services - Non-essential therapy appointments have been put on hold at the property. However, you can have a therapist or caregiver come to the property if it is required by a physician or it is needed for daily care.

Move-In and Move-out’s – Residents will be allowed to move to and from the property beginning June 1st.

March 16, 2020
As an update to our prior coronavirus visitors notice, in accordance with the latest guidelines from the CDC and The Centers for Medicare & Medicaid Services (CMS), the Carillon is not allowing access to all visitors unless the visit is absolutely necessary for the health of a resident or the upkeep and running of the facility. Healthcare/service providers that visit residents on a periodic basis will not be admitted.

As of March 13, 2020
The health & safety of our residents is of the utmost importance. Due to the Coronavirus (COVID-19) and its potential impact on our residents and staff, we are taking special precautions with visitors and residents for the next few weeks. 

We are committed to protecting our residents. If you are not feeling well, or have any symptoms of illness, we ask that you refrain from visiting the Community. If you must visit, please understand that we will be screening all visitors prior to entry into the Community. Our staff will ask visitors to submit to a brief questionnaire and temperature check. Our goal is to prevent the entry of COVID-19 into our community. We are also closely monitoring our residents and staff for symptoms of COVID-19 infection. We are frequently disinfecting common areas, continually educating our staff on infection control practices and working to educate about COVID-19.

While we work to protect our residents, we ask that you do the following to help protect yourself and your family from this virus:
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, or after blowing your nose, coughing, or sneezing. Avoid close contact with people who are sick. 
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, or cough into the inside of your elbow then throw the tissue in the trash.
  • Disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
We appreciate your cooperation in helping us to manage this situation and will let you know when these precautions are no longer necessary.